Viewing, commenting and resolving

View submitted feedbackCopy Anchor Link

See feedback that has already been shared for this website.

1. Open feedback. Select View feedback in the launcher. The feedback panel opens at the side of the page.
2. View the details. Select an item to view its screenshot, recording and comments.
3. Add a comment. Reply when you have more information or a question.
4. Resolve completed feedback. Mark an item as resolved when no more work is needed.

The panel has two tabs, Open and Resolved, each with a count. Inside each tab, feedback on the page you're on comes first under "This page", then feedback from "Other Pages". Resolved feedback shows with its title struck through.

Selecting feedback from another page takes you to that page, scrolls to the pin and opens it.

Filtering the listCopy Anchor Link

Filter, next to the counts, narrows the list and the pins on the page:

• Devices: Desktop, Mobile or Tablet, the device the feedback was left on;
• Tags: the project's tags, when the team has set some up.

CommentsCopy Anchor Link

Open an item and write in the comment box at the bottom. Your name shows next to your comment. The CEC team sees it straight away in the dashboard, and team replies appear in the widget the next time you open it.

If the project allows it, type @ to mention a team member, which emails them.

ResolvingCopy Anchor Link

Resolve marks feedback as done, and Unresolve reopens it. Whether clients can resolve feedback is a project setting, so you may not see these buttons.

What you can seeCopy Anchor Link

What the panel shows depends on the project's settings:

• clients may see all the feedback on the site, or only their own;
• comments, tags, mentions and resolving can each be turned off for clients;
• feedback and comments that the team marked Members only never appear for clients.