Integrations
Send a project's feedback to ClickUp, Slack, your own webhook endpoint or your inbox.
Each project's Integrations tab has a card for each integration. Turn one on to connect it, use Settings under it to change it, and turn it off to pause it.
| Integration | What it does |
|---|---|
| ClickUp | Creates a task in a ClickUp list whenever new feedback is created, and keeps statuses and comments in sync both ways. |
| Slack | Creates a message in a Slack channel whenever new feedback is created. |
| Webhook | Every time feedback is created, CEC Feedback can POST its data as signed JSON to a URL you specify. |
| Email notifications | Get notified by email every time feedback is created or otherwise interacted with. |
- Who can set them up: owners and administrators. Email notifications are personal: every team member turns them on for themselves.
- Per project: each project has its own integrations and settings. ClickUp also uses a team-wide connection, so the team enters its ClickUp token once.
- Delivery is reliable, not instant. Integrations run in the background, a few seconds after the change. A failed send is retried with increasing delays for about half an hour. The card then shows what failed, and Retry failed in the integration's Settings sends it again.
- Integrations see everything. They're for the CEC team, so they also receive feedback and comments marked Members only. Choose destinations that only the team can read.