Slack
Post a message to a Slack channel when feedback is created, resolved or commented on.
The Slack integration posts a message to one channel for each event you pick. Each message has the feedback's number and title, its details, the screenshot, and an Open in CEC Feedback button.
Set it up
- In Slack, create an incoming webhook for the channel: add the "Incoming WebHooks" app, or
create a Slack app with incoming webhooks turned on, and pick the channel. Copy the webhook URL;
it starts with
https://hooks.slack.com/services/. - In CEC Feedback, open the project's Integrations tab and turn on Slack.
- Give the integration a Name, paste the webhook URL, and choose the Events:
- New feedback (on by default);
- Status changed: feedback resolved or reopened;
- New comment.
- Save. CEC Feedback posts a test message to the channel straight away, and Test in the integration's Settings sends another whenever you want to check it.
Anyone holding the webhook URL can post to the channel, so CEC Feedback stores it encrypted and never shows it again. To change the channel, create a new webhook in Slack and update the integration's settings.
Good to know
- Slack messages include feedback and comments marked Members only. Post to a channel only the CEC team can read.
- If Slack refuses the webhook (for example because it was deleted), the card shows the error. Fix the webhook, then select Retry failed in the integration's Settings.