Leaving feedback

There are three ways to leave feedback. Each one saves the page address and your browser details with it, so you don't need to describe your setup.

Area feedbackCopy Anchor Link

Use area feedback to point out something on the page. A pin is placed where you click.

1. Open area feedback. Select Add feedback in the launcher. A coloured border appears around the page, and the part of the page under your mouse is outlined.
2. Place a pin. Click the page where you want to leave feedback. A pin appears on that spot. You can drag it if it isn't quite right.
3. Add annotations if needed. Use the drawing tools to highlight the important part:
   • Arrow and Rectangle point things out;
   • Pencil draws freehand;
   • Blackout covers anything private, such as an email address or an account number, so it never appears in the screenshot;
   • Undo removes the last drawing, and Cancel leaves without sending.
4. Write your feedback. In "Feedback about this area", add a short summary and any useful details.
5. Submit. Enter your details if asked, then submit the feedback.

CEC Feedback takes a screenshot of the page, with your pin and drawings. For a few seconds the team sees "Generating screenshot…" while a sharper copy is rendered.

Page feedbackCopy Anchor Link

Use page feedback for general comments that are not tied to one area.

1. Open page feedback. Select Add page feedback in the launcher.
2. Write your feedback. In "Overall page feedback", add a short summary and any useful details.
3. Submit. Enter your details if asked, then submit the feedback.

Screen recordingsCopy Anchor Link

Use a recording when it is easier to show the issue than describe it.

1. Open screen recording. Select Record your screen in the launcher.
2. Choose whether to use your microphone. Your voice can help explain what is happening.
3. Share your screen. Allow screen sharing and select the tab you want to record. A 3-2-1 countdown starts the recording.
4. Record the issue. Show what happened, then select Stop when you're finished. The bar at the top lets you pause, mute the microphone and see the time left: recordings stop automatically after 3 minutes.
5. Review and submit. Preview the recording, add a brief summary, and submit it.

Screen recording works in desktop Chrome, Edge, Firefox and Safari, on sites served over https. The button is hidden where the browser can't record, or where the project has turned recordings off.

Who can see your feedbackCopy Anchor Link

Feedback from clients is visible to the CEC team, and, if the project allows it, to other people reviewing the same site. Team members can mark their own feedback or comments Members only, so that only the CEC team sees them.

DraftsCopy Anchor Link

If you close the form before sending, the widget keeps your text as a draft on this device and offers it again next time.