The feedback detail view

Opening a feedback item shows its detail view on top of the list. "‹ 1 of N ›" at the top, or the ← and → keys, step to the previous and next item.

What's in itCopy Anchor Link

• The screenshot or recording, with the reporter's pin and drawings. Click the screenshot to view it full size. "Generating screenshot…" shows for the few seconds it takes CEC Feedback to render a sharper copy. If that render fails, you see the one the reporter's browser took instead; the detail view shows which method was used.
• The title, description and tags.
• Open on page opens the site with this feedback's pin showing, and Copy link copies a link to this feedback in the dashboard.
• Comments | Console tabs:
  • Comments is the timeline: "reported this feedback", each comment, status changes such as "resolved this feedback", and the comment box at the bottom.
  • Console lists the last console messages and failed network requests from the reporter's browser, with counts of errors and warnings.
• Side cards:
  • the reporter, the feedback's ID, its status and its visibility;
  • Session details: page address, browser and version, operating system, device, viewport and screen size, language, time zone and more;
  • Integrations: the ClickUp task it's linked to, if any, and Send to buttons for the project's integrations;
  • Custom metadata: anything the site attached with the SDK.

The reporter card reads Reporter · unverified: a reporter types their own name and email into the widget (or the site passes them through the SDK), and nothing checks them.

StatusesCopy Anchor Link

Feedback is either Open or Resolved.

• Resolve it from the detail view, in bulk from the list, from the widget, from ClickUp (see ClickUp), or through the API and MCP.
• Unresolve it the same ways to reopen it.
• The timeline records who changed the status and where, such as "ClickUp resolved this feedback".
• Reporters get an email when their feedback is resolved, if the project sends one. See Notifications.

VisibilityCopy Anchor Link

Every feedback item and every comment is either Everyone or Members only.

• Everyone: the CEC team and, depending on the project's settings, the client in the widget.
• Members only: the CEC team only. Clients never see these, in the widget or in emails.

Change a feedback item's visibility in its side card. When you write a comment, choose its visibility before sending.

Comments and mentionsCopy Anchor Link

Write in the comment box at the bottom of the timeline. Type @ to mention a teammate, which emails them. Comments reach the widget, and the linked ClickUp task, straight away.

TagsCopy Anchor Link

Tags group feedback, such as bug, copy or design. Create them, with a colour each, under Settings › Tags; then add them in the detail view, in bulk from the list, or from the widget if the project allows it. Filter the list by tag from the Feedback tab.